FAQ
Straight answers.
Coverage, stack, quality, languages and cost — the questions that usually come before a first call.
Why outsource customer support?
It creates flexible coverage, specialist oversight and faster scaling without building every operational layer internally. CXProx shapes the model around your brand, channels, systems and service standards.
How quickly can a team launch?
Timing depends on scope, access, workflow complexity, hiring and knowledge readiness. We confirm a realistic onboarding plan after discovery — not a universal launch promise.
Do you support Shopify and WooCommerce?
Yes. We work across Shopify, WooCommerce, Amazon Seller Central and the support, operations and reporting tools commonly used around them.
Can you work inside our existing stack?
Yes. The operating model is designed around the tools already in place wherever practical.
How does quality assurance work?
Scorecards, ticket audits, calibration, coaching and continuous-improvement reviews — aligned to the brand and the outcomes being measured.
Do you support English and French?
Yes. English and French support are part of the current delivery model from Mauritius.
Is 24/7 coverage available?
Yes, depending on the agreed team model, volume and service scope.
What does a typical engagement cost?
An indicative example: two dedicated customer support agents, management and QA oversight, Monday–Friday coverage — USD $2,800–$3,100 per month. Starting point, not fixed universal pricing.
Is AI available now?
Not as a published service. AI and automation capabilities are in development and marked as coming soon.
Still deciding? The call is the shortest path.
A 30-minute strategy call. Coverage, stack, volume — then a clear starting recommendation.