Customer experience · Mauritius
Outstanding experiences.Delivered every time.
English and French support, ecommerce operations and revenue protection — one partner, built around your brand.
Works inside Shopify, Gorgias, Zendesk, WooCommerce and the stack you already have.
46–50
CX professionals
24/7
Coverage available
EN + FR
Bilingual support
94%
Email CSAT
One partner. Every operational layer.
Seven disciplines. One accountable system.
- 01Customer supportImprove satisfaction while creating reliable, scalable coverage.
- 02Ecommerce operationsReduce friction across orders, subscriptions, shipping and post-purchase support.
- 03Chargebacks & disputesRecover eligible revenue while reducing preventable future disputes.
- 04Customer experienceMore consistent experiences and stronger customer relationships.
- 05Operations consultingOperational clarity that supports sustainable scaling.
- 06Quality assuranceConsistent service standards and focused agent development.
- 07Workforce managementImprove coverage, productivity and scaling readiness.
How we work
Human at heart. Connected by design.
01
Customer reaches out
Every conversation enters one operating rhythm — not a queue of disconnected tools.
02
Human connection
English and French specialists who speak in your brand voice, with the context to actually help.
03
Resolution
Orders, subscriptions, returns and disputes close with ownership — not hand-offs into the void.
04
Continuous improvement
QA, coaching and reporting turn each interaction into a tighter operation.
From Mauritius
Built by operators. Not observers.
Outsourcing should strengthen the business, not create distance from it. CXProx embeds bilingual support into growing brands so service feels seamless and growth stays controlled.
Ready when you are.
A 30-minute strategy call. Coverage, stack, volume — then a clear starting recommendation.